Frequently Asked Questions
Rates:
All unit pricing includes free* set-up and removal in our delivery Area. (*additional mileage charges may apply if your location is outside the immediate delivery area). Please call to reserve the specific inflatable, supplies or services you want (note: some units may have changed or image/color patterns may be different due to updating our inventory).
Let us here at rabbit jumps make your party or event as special as you want it to be.
“If you are not happy, we are not happy.
”Rain Policy In the event of rain Rabbit Jumps and party rentals policy is that a customer can cancel the delivery with no charge. (Deposits are held for one year and can be used on future rentals. No Refund of Deposits) If the customer elects to accept the unit(s) they understand that there is no refund. If it does rain the units are still usable. Rabbit Jumps & party rentals recommends, that in light rain or showers that most of our units are covered and it’s fine for kids to jump. If the rain becomes heavy, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (it will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and its ready for use again. Please leave units inflated until the driver arrives to pick up.
Q.Can I cancel my order?
A.We allow cancellations up to 48 hours prior to the event date at no charge. Any cancellations within the 48-hour prior will forfeit deposit. This fee, if not already, is charged to the card on file. Additionally, should you need to cancel for any reason including weather within that 48-hour window we can reschedule your rentals for a future date. Deposit will be good for up to 1 year for rescheduling/ Future bookings
Q.Are your jumpers safe and clean?
A.Yes, Yes, Yes. Rabbit Jumps and Party Rentals is dedicated to providing a safe and clean jumping experience. We clean our jumps after every use and all our jumps have safety steps on the front.
Q.How do I know that you'll show up?
A.Rabbit Jumps and Party rentals is a reputable company. We have provided party services for many satisfied clients since 2012. We pride ourselves on customer satisfaction and are dedicated to making your party or event happy and trouble free! If you feel more comfortable, we can provide references from our other customers.
Q.How many children can use the jump safely?
A. Most of our jumps accommodate anywhere from 6 to 15 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. These numbers vary form model to model, if you have any questions about specific models please feel free to contact us directly: contact@rabbitjumps.com. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.
Q.How Do I pay?
A.We take credit cards, cash or personal and companies checks. Normally we take a small deposit when you book by credit card (this deposit is deducted against the total cost of the order) and then you have the option of paying cash at the time of arrival for the remaining balance or putting it on the same credit card you paid your deposit or a different card. The final payment if paid on a credit card will normally be charged a few days prior to the event.
Q.Do you have insurance?
A.Yes. Rabbit Jumps and Party Rental carries a $2million dollar general liability insurance policy. A copy of our insurance contract is available for review at any time. We can also provide liability insurance upon request. Please note we require a minimum of 48 hour notice for these request.
Q.What about rain?
A.We have 48-hour cancellation policy that would allow you to cancel without any penalties. However, should you decide to move forward and then need to cancel for any reason including weather within that 48-hour window we can reschedule your rentals for a future date. Any deposits will be good for up to one year for a future/ rescheduling booking.
Q.What if I need someone to Staff the inflatable?
A.We do offer attendants to staff the units; they are $45 per hour with a 1 hour minimum.
Q.How can I reserve one?
A.We request you book online rabbitjumps.com
If you have any questions or concerns, you can call us directly at: 415 382-6930 or 415 525-7863 or submit a request for quote
Q.Is there a deposit required?
A.We do require a small deposit of 20% of your order to secure your order.
For large events with guests totaling over 50 or orders requiring multiple units, we require a deposit of 50%.
Q.How far in advance do I need to reserve?
A.We suggest 2-4 weeks before your scheduled party date for our standard jumpers. We are always happy to try to accommodate last minute bookings. Please note our Character banners are subject to availability .
Q.Do you deliver to my area?
A.CLICK HERE to view our delivery charges around OF OUR DELIVERY AREA << Please call us for delivery information in your area. If we have a unit in stock that absolutely agrees with the theme of your party, we will do our best to accommodate you. Our Regular Delivery areas;• Novato CA • San Rafael CA • Corte Madera CA • San Anselmo CA • Kentfield CA • Mill Valley CA • Sausalito CA • Petaluma CA • Tiburon CA • Larkspur CA • Marin City CA • Santa Rosa CA • Sebastopol CA • Rohnert Park CA •Penngrove CA and now Sonoma CA
Q.Do you set up in parks?
A.We are the pre-approved vendor with several parks in MARIN COUNTY. You may call us for additional details. Please note you may also need to rent a generator to power the unit. We can rent one to you under our equipment category. It is the customer’s responsibility to check with the park for size and inflatable requirements. Generators will last approximately 5-7 hours if your party is longer than that you need to inform us to ensure we can accommodate your needs.
Q.How much room do I need?
A.We have multiple units varying in sizes from 11x11- 11x30 - 20x20. Our 13x13 fits comfortably in most back yard lawns or two car driveways. Some of our bigger units take up much more room. Just click on the unit for sizes and price. When taking your measurements we recommend allowing 1ft on both sides to make sure there is sufficient space required to set up unit.
Q.How much room do you need to bring the jumper in?
A.A standard walk through gate of about 36" is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). Some of our bigger units may need bigger entrances ask you operator if you are concerned.
Q.Can you set up on my driveway?
A.Yes. If you have a two car width driveway, most likely a jumper will fit. A very slight slope is not a problem, however, the flatter the surface the better. Since we can't pound stakes into your driveway, we bring sandbags to secure down the unit or find other means at your location to secure the unit.
Q.What type of surface do you need to set up on?
A.We can set up on lawns, dirt, concrete or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.
Q.Does the blower need electricity? How much does it use?
A.Yes. We will bring up to a 50 foot extension cord with us but if you have one available it is appreciated. Then we need a standard 110v outlet near the set up area to plug into. The blower runs continuously and uses approximately 14 cents of electricity per hour. If you don't have electricity available, we have generators available for rent.
Q.What time do you deliver & pick-up the jumper?
A.Rental periods vary, but typically range an 8 hour day is standard but you get to control that. We offer delivery time slots starting at 8AM and latest same day pick up ending at 730PM. We do allow overnight rentals at no additional cost, as long as the jumper is an at home rental and the customer understands they are responsible for the cost if stolen or damaged.
Q.How long does it take to set up and take down?
A. Set up usually takes approximately 15-30 minutes depending on the size of the model, and providing there are no obstacles on the surface where the unit will be operating to set and the same for takedown.
Q.Do you deliver on holidays?
A.Yes. No extra charges apply…but our drivers do appreciate any tips or snacks :).
Q.Can I keep the jumper overnight?
A.Yes. The jumper must be set up a at home, private property, or area that is fenced and locked up. There is no additional fee for this service. Rabbit Jumps and Party Rentals reserves the right to deny this service if deemed necessary. Rabbit Jumps and Party Rentals also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
Q.Minimum Orders, Delivery Charges and Stairs?
A.We do not require a minimum order amount for pick up orders (such as tables, chairs, & concessions). However, all orders subtotaling at 145.00$ will meet delivery requirements. All inflatables meet delivery requirements, as pick up in not an option for inflatables.
Stairs are additional Fee As follows:
first 5 are free and then $1 for each additional stair up to 20 steps, after 20 its $2 each step.